Couple’s Coinbase digital account hacked, $ 24,000 stolen
SOURCES OF ALTAMONTE, Florida – It was the zero dollar balance in his account that first alerted Vincent Berggren that something was wrong.
“I just thought it was a problem or something,” Berggren said.
But, it was not a bug. It was his reality. Berggren and his girlfriend, Zoe Westervelt, say they had $ 24,000 stolen, hacked from their Coinbase account.
“We are very good people and we work hard for our money. We both work since we were able to be in the workforce and it sucks that our money could be stolen from us like that.”
Coinbase is a cryptocurrency app that stores digital money. The couple had a password and two-step authentication, but apparently that wasn’t enough to protect them from hackers.
Now the Altamonte Springs Police and Coinbase have told them there is little they can do.
Coinbase sent FOX 35 a statement saying it is taking extensive security measures to ensure customer accounts remain as secure as possible, but ultimately in many cases they do not cover “any losses. resulting from unauthorized access to Coinbase accounts due to a compromised customer login credentials. “
“You are storing it with these organizations in the hope that they will protect it as well and unfortunately we find that has not been the case,” said James McQuiggan, security awareness advocate for KnowBe4.
McQuiggan recommends using an authenticator app for additional protection or purchasing a security key that requires your fingerprint to access accounts.
“It’s kind of what it looks like. It looks like a small USB device that you can plug into your computer.”
It also recommends changing your passwords frequently.
Vincent Berggren says he had received text messages a few days before the hack and ignored them. Now he realizes he shouldn’t have.
“I was like, ‘Oh, that’s a problem. It’s just weird. Why is he sending me codes?'”
The couple say that at this point they have accepted the loss of $ 24,000.