Questrade wins the 2019 DALBAR Service Excellence Label for
TORONTO, February 6, 2020 (GLOBE NEWSWIRE) – Questrade (www.questrade.com) – Canada’s fastest growing and top ranked * online brokerage firm – is proud to be awarded the DALBAR Seal of Service Excellence for the second year in a row. The DALBAR Seal of Service Excellence rewards companies that provide exceptional service in all categories of critical services at the end of each calendar year. After a thorough audit, Questrade exceeded the strict benchmarks in criteria covering all aspects of its customer service interactions, achieving high scores in areas such as safety management, expertise, attitude and call flow.
“Questrade’s dedication to customer service remains at the forefront, which has earned them the DALBAR 2019 Seal of Service Excellence,” explained Michelle Slute, Vice President of Research, DALBAR Inc. “Respond with helpful attitudes and a customer-centric mindset mean Questrade’s customers are the real winners here. Kudos to Questrade for their continued efforts and dedication to providing the best service in its class.
“We are honored to be recognized for the second year as a leader in customer service excellence within the financial services industry,” said Edward Kholodenko, President and CEO of Questrade. “In this digital world, Canadians demand and depend on top-notch customer service from a trusted and reliable partner for their investment needs. While lower fees play a crucial role in choosing where Canadians invest, exceptional service gives them the confidence they need to achieve their financial goals.
Since its founding in 1999, Questrade has had a clear vision: to help Canadians achieve financial independence by providing them with the best investment products, the best technology and the best customer service. Questrade offers commission-free ETF purchases across all self-directed accounts and ultra-low fees for its Questwealth Managed ETF portfolios, establishing alternatives to traditional higher-fee investment products, while helping Canadians retain greater part of their money.
“Our goal is to provide best-in-class service,” added Jason Grieve, Questrade Customer Manager. “Through our enhanced training program and the invaluable support from team leaders, supervisors, quality coaches and senior staff, our agents gain the knowledge and expertise to help our clients confidently and accurately. We continually strive for improvement and pride ourselves on the positive impact we have on our customers. This award validates our efforts and our approach.
About DALBAR Inc.
DALBAR Inc. is the nation’s leading financial services market research firm and conducts a variety of ratings and reviews of practices and communications that are committed to raising standards of excellence in the financial services industries and of health. With offices in the United States and Canada, DALBAR develops standards and measurement systems that improve product quality, service and compliance for the retirement, mutual fund, brokerage, retail, discount brokerage, life insurance, health care and banking.
Questrade (www.questrade.com) is the fastest growing online brokerage firm in Canada. It is transforming the Canadian financial services industry by leveraging technology to reduce fees while providing a viable alternative to traditional financial investment options, enabling Canadians to Keep more of their money. As a leader and innovator in financial services, Questrade is a trusted ally who advocates for consumers, focused on improving value. With 21 years of challenging the status quo as a leader in non-bank online brokerage in Canada, more than $ 9 billion in assets under administration and more than 50,000 accounts opened each year, Questrade and its companies offer financial products and services: securities, foreign currency investments and online wealth management. Questrade has been named one of Canada’s Best Managed Companies for the eighth consecutive year, achieving Platinum status. For more information visit www.questrade.com or follow us on Facebook and Twitter @Questrade.
Questrade, Inc. is a registered securities dealer, member of the Investment Industry Regulatory Organization of Canada (IIROC) and member of the Canadian Investor Protection Fund (CIPF).
About Questrade Wealth Management, Inc.
Questrade Wealth Management Inc. (“QWM”) provides professional investment management services through Questwealth Portfolios (www.questrade.com/questwealth-portfolios). QWM is an exempt market dealer, investment fund manager and portfolio manager. QWM is a wholly owned subsidiary of Questrade Financial Group Inc.
* Meaning of Money 2019
For more information, visuals, or to arrange an interview or studio segment with Questrade President and CEO Edward Kholodenko, please contact Susan Willemsen or Ruth Colapinto of The Siren Group Inc. Tel. : 416-461-5270. E-mail: [email protected] Where [email protected]. Visit www.thesirengroup.com and on Facebook, Twitter and Instagram @thesirengroup.