Questrade wins the DALBAR 2018 label for service excellence
TORONTO, March 11, 2019 (GLOBE NEWSWIRE) – Questrade (www.questrade.com) – Canada’s fastest growing online brokerage firm and a true innovator in financial services for Canadians – is proud to announce that it has been awarded the 2018 DALBAR Seal for Service Excellence .
The seal of service excellence can only be achieved after a company has undergone a thorough customer service audit and, to qualify, it must exceed strict criteria in terms of criteria covering all aspects of its business. interactions with customer service. The criteria include both the interpersonal aspects of the customer relationship and the important transactional aspects of the customer’s request.
“We care deeply about helping Canadians be more successful and financially secure, and we are committed to providing exceptional service. We hire people who are truly caring, patient and motivated to add value to our customers, ”said Jason Grieve, Director of Client Services at Questrade. “Our extensive training program ensures that our team is equipped with in-depth product knowledge and expertise, and always goes above and beyond to provide our customers with relevant solutions to help them achieve their business goals. investment.”
“Institutions that achieve the Seal of Service Excellence are recognized for delivering high quality service to their clients and are leaders in the financial services industry,” said Michelle Slute, vice president of research , DALBAR Inc. “Questrade has exceeded our benchmarks and truly embodies the goal of always looking for ways to improve everything it does.
“Canadians are looking for a trustworthy, reliable and reputable company to better meet their investment needs. While lower fees, which can deliver better returns, play an important role in choosing where to invest, it’s exceptional customer service that gives Canadians the confidence they need to achieve their financial goals, ”concluded Edward Kholodenko, President and CEO of Questrade.
Since its founding in 1999, Questrade has had a clear vision: to help Canadians achieve financial independence by providing them with the best investment products, the best technology and the best customer service. Questrade offers commission-free ETF purchases across all accounts and ultra-low fees for its Questwealth Managed ETF portfolios, establishing alternatives to traditional higher-fee investment products while helping Canadians keep more of their money. their money.
About DALBAR Inc.
DALBAR Inc., is the nation’s leading financial services market research firm and conducts a variety of ratings and reviews of practices and communications that are committed to raising the standards of excellence in the financial services industries. and health. With offices in the United States and Canada, DALBAR develops standards and measurement systems that improve product quality, service and compliance for the retirement, mutual fund, brokerage, retail, discount brokerage, life insurance, health care and banking.
About Questrade, Inc.
Questrade (www.questrade.com) is the fastest growing online brokerage firm in Canada. It is transforming the Canadian financial services industry by leveraging technology to reduce fees and providing a viable alternative to traditional financial investment options, enabling Canadians to Keep more of their money. As a leader and innovator in fintech, Questrade is a trusted ally who defends consumers, focused on improving value. With 19 years of challenging the status quo as Canada’s leading non-bank online brokerage, over $ 8 billion in assets under administration, account protection of up to $ 10 million and over $ 50,000. accounts opened each year, Questrade and its companies provide financial products and services: securities, foreign currency investment and online wealth management. Questrade was named one of Canada’s Best Managed Companies for the seventh consecutive year, achieving Platinum status. For more information visit www.questrade.com or follow Facebook and Twitter @Questrade.
Questrade, Inc. is a registered securities dealer, member of the Investment Industry Regulatory Organization of Canada (IIROC) and member of the Canadian Investor Protection Fund (CIPF).
About Questrade Wealth Management, Inc.
Questrade Wealth Management Inc. (“QWM”) provides professional investment management services through Questwealth Portfolios (www.questrade.com/questwealth-portfolios). QWM is an exempt market dealer, investment fund manager and portfolio manager. QWM is a wholly owned subsidiary of Questrade Financial Group Inc.
For more information, visuals or to arrange an interview or studio segment with Questrade President and CEO Edward Kholodenko, please contact Susan Willemsen or Ruth Colapinto of The Siren Group Inc. Tel. : 416-461-5270. E-mail: [email protected] Where [email protected]. Visit www.thesirengroup.com, and on Facebook, Twitter and Instagram @thesirengroup.