TD Ameritrade and BofA among 4 companies sued for biometric voiceprints
What do you want to know
- BofA, TD Ameritrade, TD Bank and Capital One Bank are among the latest companies to be sued for their use of biometric voiceprints.
- Similar lawsuits involving the same technology have been filed against companies in multiple industries.
- The plaintiffs in each class complaint seek damages of $1,000 for each violation of the California Invasion of Privacy Act.
Bank of America, TD Ameritrade, TD Bank and Capital One Bank have each been sued in separate complaints seeking class action status over the companies’ use of biometric voiceprinting, a technology that is increasingly controversy that has led to similar lawsuits against companies in several sectors. , including Amazon, McDonald’s and PetSmart.
Each firm was sued in U.S. District Court for the Southern District of California over the weekend by the same two attorneys – Joshua B. Swigart and Daniel G. Shay – on behalf of the four firms’ clients, each alleging that companies had violated the California invasion. of the Privacy Act by capturing their voiceprints without their consent.
The BofA lawsuit was filed Saturday with Leah Allen, Ryan Childers and Jennifer Meza named as plaintiffs, and TD Ameritrade (plaintiffs Derek Bruns, David Kauffman and Christopher Jorgens), TD Bank (plaintiff Russell Smith) and Capital One (plaintiff Ashley Melchor, Cecelia Lahr, Ryan Childers, Ali Khosooi and Joan Wright (plaintiffs) were each filed on Sunday.
“We have not yet had the opportunity to assess these allegations,” a spokesman for TD Ameritrade parent company Charles Schwab told ThinkAdvisor on Monday. “But the security of our customers and their information is and always has been of paramount importance to us.”
TD Bank declined to comment on the complaint. Bank of America and Capital One did not immediately respond to requests for comment on Tuesday.
The allegations were the same in each complaint, saying each company used a system that allowed it to examine the voice of anyone calling it to determine the veracity of callers’ statements.
This software combines audio, voice and artificial intelligence technologies to compare the voices of callers against a comprehensive database of recordings and measurements, allowing the company to authenticate or disprove the true identity of callers, between others, the complaints noted.